Refund policy

Effective Date: 01/10/2024

At SheNess, all sales are final. We do not accept returns or exchanges for any products purchased. Please ensure that you thoroughly review product details and specifications before making a purchase.

Why We Have a No Return Policy

Hygiene and Safety: For products such as [insert product types, e.g., personal care, cosmetics, etc.], returns cannot be accepted due to health and safety regulations.

Customization: Custom-made or personalized items cannot be returned, as they are specifically tailored for each customer.

Clearance and Discounted Items: Items sold at discounted rates or during sales are non-returnable.

Exceptions
While we generally do not accept returns, the following exceptions may apply:

If the product is damaged during shipping, please contact us within 3-5 working days of receiving the product for further assistance.

For defective items, please provide proof of the defect, and we will review your request.
If your case qualifies under any of these exceptions, please contact us at shenesssp@gmail.com OR to our instagram handle of SheNess  with your order number and details of the issue.

Refunds

Effective Date: 01/10/2024

At SheNess, we strive to provide the highest quality products. If for any reason you are not satisfied with your purchase, we offer a limited refund policy as outlined below:

Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

  1. The product is defective or damaged (not due to user error).
  2. The issue is reported within 3-5 of receiving the product.
  3. Proof of purchase (such as order confirmation) must be provided.

Non-Refundable Items

  • Products that have been used, opened, or tampered with.
  • Digital or downloadable products.
  • Custom-made or personalized items.
  • Sale items or promotional items.

How to Request a Refund

  1. Contact us at shenesssp@gmail.com with your order number and a detailed description of the issue.
  2. Our team will review your request within 3-5 business days and provide further instructions.
  3. If your refund is approved, we will process the refund to your original payment method within 7 business days .

Processing Time

  • Approved refunds will be processed within 7 business days.
  • It may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Contact Information

For further questions or assistance, please reach out to our support team at shenesssp@gmail.com.