Shipping policy
Shipping Policy
Effective Date: 1/10/2024
At Sheness, we are committed to providing reliable and efficient shipping services for all orders. Please read our shipping policy carefully to understand the terms and conditions related to the shipment of your order.
Shipping Timeframe
We strive to process and ship all orders within 5-8 business days after your order has been placed and payment has been confirmed. Business days are Monday through Friday, excluding public holidays.
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Order Processing: Once your order is placed, it takes approximately 2 business days to process it before shipment. This includes verifying your payment information and preparing the item for shipping.
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Shipping Transit Time: After processing, the shipping time to your address will depend on your location and the chosen shipping method. Typical shipping transit time is between 5-8 business days.
Shipping Rates
Shipping rates vary based on the size, weight, and destination of the order. The shipping fee will be calculated at checkout before finalizing your order. Occasionally, we offer free shipping promotions for select items or order totals over a certain threshold.
International Shipping
We currently do not offer international shipping. If we do, please note that international shipping may take longer than the stated 5-8 business days, depending on customs clearance and other factors beyond our control. Any customs duties or taxes imposed by your country are the responsibility of the customer.
Delayed or Lost Shipments
While we strive to deliver your order within the specified timeframe, there may be delays due to factors such as weather conditions, carrier delays, or customs processing (for international orders). If your order is significantly delayed or lost in transit, please contact our support team at shenesssp@gmail.com for assistance.
Address Accuracy
Please ensure that your shipping address is correct when placing your order. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you realize there is an error in your address, please contact us immediately at shenesssp@gmail.com.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment directly on the carrier's website.
Contact Us
For any questions or concerns about your shipment, please reach out to us at shenesssp@gmaill.com